Refund policy

Kidloland Return, Exchange & Cancellation Policy

At Kidloland, we strive to ensure every customer has a great shopping experience. Please read our policy carefully before placing your order.

Order Cancellation

  • Orders may be cancelled before they are dispatched.
  • Once your order has been dispatched, it cannot be cancelled.
  • To request a cancellation, please contact us immediately via WhatsApp, Instagram DM, or email with your order number.

Returns

We accept returns only in the following situations:

  • You received the wrong item.
  • You received a damaged or defective item.
  • You received an item with a manufacturing defect.

To request a return:

  • Contact us within 24 hours of receiving your parcel.
  • Provide your order number along with clear photos and an unboxing video showing the issue.
  • Claims made after 24 hours may not be accepted.

Exchange Policy

We offer one-time size exchange only for children’s footwear and skates, subject to stock availability.

Exchange Conditions:

  • Exchange request must be made within 24 hours of delivery.
  • Product must be unused, unworn, and in its original packaging with all tags attached.
  • The customer is responsible for the courier charges for sending the product back and for the replacement delivery unless the error was made by Kidloland.
  • Products showing signs of use, washing, damage, or missing packaging/tags will not be eligible for exchange.

Please check the size chart carefully before placing your order.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Toys
  • School Bags
  • Lunch Boxes
  • Water Bottles
  • Sale or Clearance Items
  • Promotional or Discounted Products

Refund Policy

Refunds are only issued if:

  • The ordered item is unavailable after payment has been made.
  • A replacement cannot be provided for an approved damaged or incorrect item.
  • Your cancellation request is approved before dispatch (for prepaid orders).

Approved refunds will be processed within 5–7 business days through the original payment method or via bank transfer/EasyPaisa/JazzCash, where applicable.

Damaged Parcels

If your parcel appears damaged upon delivery:

  • Record an unboxing video before opening the package.
  • Report the issue within 24 hours.
  • Failure to provide an unboxing video may result in the claim being declined.

Refused Deliveries

Orders refused without a valid reason may affect eligibility for future Cash on Delivery (COD) purchases.

Contact Us

If you have any questions regarding returns, exchanges, or cancellations, please contact us through:

  • WhatsApp 0322-6082024
  • Instagram: @kidloland.pk
  • Email: m.mamoon2@gmail.com

We are always happy to assist you.